Privacy notice

1. Who we are and how to contact us

Hakkora Studios LLC is responsible for the processing described here. Our business mailing address is 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States. Contact hello@hakkora.com with privacy questions, requests, or concerns.

The public website provides information and email links. The website does not itself offer accounts, payments, or photo uploads; the app handles the features you use there.

2. Information we handle

We collect photos you choose to upload to the app and process those photos and associated results to provide the image features you request. Photos can contain information about you or other people. Submit only content you are authorized to provide, and avoid unnecessary sensitive information.

When you provide account or identity information, we handle the email address and related account records you supply. When you contact us, we receive your email address, supplied name, message, and attachments. We use these records to provide requested account functions, respond, and resolve related issues.

Apple processes app payments. We handle purchase-verification and entitlement records needed to validate purchases and provide paid features. Apple’s handling of payment information is governed by its own terms and privacy notice.

Service requests generate operational network and security information, such as the requesting IP address and request information, used to deliver the service, maintain security, diagnose service failures, and investigate abuse. Website-hosting analytics are described separately below; uploaded photos are not used for analytics.

3. How information is used

We use the information above to deliver requested features, administer accounts and purchases, communicate about the service, provide support, maintain reliability and security, enforce our terms, and meet legal obligations. We do not use uploaded photos for advertising or analytics. AI personalization and training are separate purposes described in the next section.

Where European or UK data-protection law applies, processing necessary to deliver your requested service or purchase is based on performance of the contract; proportionate security, abuse prevention, and ordinary support are based on legitimate interests unless your rights override them; legally required processing is based on the relevant obligation. We obtain consent where required, including for training or sensitive-data processing that requires it. Permission to access photos on your device does not itself constitute consent to unrelated uses.

4. AI personalization and training

With any permission required by law, submitted photos, results, and feedback may be used to personalize and refine your account’s AI experience. General service and model improvement may use aggregated or deidentified information derived from content and interactions. Authorized personnel with restricted access may review or annotate information for these purposes, requested support, and safety. We treat information as deidentified only where reasonable measures prevent it from being linked back to a person, and we do not attempt to reidentify it. Trained models are not automatically treated as anonymous.

Email hello@hakkora.com to opt out of future training use, withdraw consent, or request deletion. A valid request applies to future processing; completed training may not be reversible. This does not limit any deletion, withdrawal, or other right required by law. Processing necessary to provide a feature you request can continue on its applicable lawful basis. Opting out can limit personalization dependent on that processing.

5. Service providers and other disclosures

We disclose information as needed for the purposes described here to providers of hosting, storage, AI processing, communications, and related operational support. AI processing can involve transmitting uploaded photos and associated instructions to providers. Personal information shared with providers remains subject to the purposes, permissions, and protections applicable to that processing; our content license does not grant unrestricted independent use.

We may also disclose relevant information when necessary and legally permitted to comply with binding legal process, address abuse or security threats, establish or defend legal rights, protect people, or carry out a business transfer subject to applicable safeguards. These grounds do not authorize unrelated advertising use of uploaded photos.

Information may be processed outside your home country. Cross-border processing is subject to safeguards required by applicable law; contact hello@hakkora.com for information about relevant recipients and safeguards.

6. Retention and security

We retain information for service delivery, account administration, chosen personalization, and valid security or legal needs. Duration depends on the purpose, sensitivity, applicable obligations, and legitimate claims. We delete or anonymize information when no longer needed or upon a valid deletion request, subject to lawful exceptions and limited backup retention. An intellectual property license is not permission to retain identifiable photos indefinitely.

We use reasonable safeguards appropriate to the information and processing. No system can guarantee absolute security. Please protect your account credentials and contact us if you believe your information or account has been compromised.

7. Your choices and rights

You can choose not to upload a photo, although a feature requiring it cannot process it. To request access, correction, deletion, a copy of information, an objection or restriction, consent withdrawal, or a training opt-out, email hello@hakkora.com. Include enough information to locate the relevant account or content without sending unnecessary sensitive material.

Rights and exceptions depend on the law that applies. We assess requests within applicable legal deadlines and may reasonably verify identity or a representative’s authority. Where applicable law provides an appeal, reply to our response requesting review. You retain the right to complain to the relevant privacy authority and to exercise rights without unlawful discrimination.

Consent withdrawal does not invalidate earlier lawful processing. A deletion request may be subject to limited legal, security, or claims-related exceptions. Deleting a Hakkora account does not itself cancel an Apple subscription; cancellation is managed through Apple.

8. Age requirements

The app is intended for users aged 13 and older, subject to a higher local minimum where required. A user below legal adulthood must have a parent or guardian review and agree to the Terms and authorize use. Additional parental consent requirements under applicable privacy law remain in force.

Do not provide a child’s personal information in violation of these requirements. If you believe information has been submitted by an ineligible user, contact hello@hakkora.com so we can investigate and take the action required by law.

9. Website technologies and updates

The website is hosted through OpenAI’s ChatGPT Sites with Cloudflare infrastructure. Its hosting layer uses visitor analytics and security cookies. The Cookie Policy identifies these technologies and available browser choices. This website-hosting activity is separate from uploaded app photos, which are not used for advertising or analytics.

Browser settings and privacy signals do not replace a request about information already submitted to the app. Email hello@hakkora.com to exercise applicable rights or make a training choice.

We identify changes to this notice by its revised date and provide additional notice or obtain permission where required for a material change. Contact hello@hakkora.com with questions about a change.